Return & Exchange
At The Vastra Shop, we want to ensure your complete satisfaction with your purchase. Please carefully review our exchange policy below:
Return Form: Kindly fill out the return form at the bottom of this page within 3 days from the delivery date. This form helps us process your exchange request efficiently.
Return Shipping: Once the form is filled, please ship the product to the following address:
TheVastraShop
DeraBassi,
S.A.S Nagar ( Mohali )
Punjab-140507
Contact No: +91 6280303021 ( Only WhatsApp )
Packaging: It is essential to pack the product as it was received to ensure its safe return. We cannot accept returns of items if the tag is not attached to it.
Share Tracking Details: After shipping the product, kindly share the following details with us via WhatsApp at +91 6280303021.
Tracking details :
Courier Company Name –
Order Number –
Product Name(s) –
Note: Upon receiving your order, our team will promptly contact you within 24 hours to acknowledge your return request.
Return Charges: The charges for return shipping are to be borne by the customer.
Return Policy:
We understand that sometimes a product may not meet your expectations. Please review our return policy below:
Return Form: Kindly fill out the return form at the bottom of this page within 3 days from the delivery date. This form helps us process your exchange request efficiently.
Return Shipping: Once the form is filled, please ship the product to the following address:
TheVastraShop
DeraBassi,
S.A.S Nagar ( Mohali )
Punjab-140507
Contact No: +91 6280303021 ( Only WhatsApp )
Packaging: Ensure that the product is packed as it was received to facilitate a successful return. We cannot accept returns of items whose tags are not attached.
Share Tracking Details: After shipping the product, please share the following details with us via WhatsApp at +91 6280303021 ( Only WhatsApp ).
Tracking details :
Courier Company Name –
Order Number –
Product Name(s) –
Note: Upon receiving your order, our team will promptly contact you within 24 hours to acknowledge your return request.
Return Charges: The charges for return shipping are to be borne by the customer.
Damaged or Wrong Product:
In the event that you receive a damaged or wrong product, please follow these steps:
Contact us: WhatsApp us at +91 6280303021 with your order number and Pictures/Video of the damaged Product within 48 hours of delivery.
Tags Intact: Please ensure that the tags are kept intact.
Our Response: We will respond within 1-2 working days and arrange for a new piece to be dispatched as soon as possible.
If you have any further questions or require assistance, please feel free to reach out to our customer support team.
Email: Contactus@thevastrashop.com
WhatsApp: +91 6280303021
We are here to help you.